The return, cancellation and refund policy for any Moza, Simagic, ASR, MSI or other non-Dark Horse Simracing branded items are subject to the policy found on the official site of the respective brand and/or its distribution centres.

Moza

Moza products are provided by Moza Racing and are subject to their policies. The policy below is referenced from the official Moza Racing website and is subject to change without notice. The policy can be found on Moza official website, https://mozaracing.com/return-policy.

Order Cancellation

You are entitled to cancel your order for a full refund prior to the product shipping or produced. If the order is cancelled, a full refund will be provided. If the product has been shipped, we are unable to cancel any orders.

Returns (if applicable)

You are entitled to request a return for a refund if;

• Within 14 calendar days of receiving a product with no manufacturing defect, has not been activated and is still in new or like-new condition.

• Within 14 calendar days of receiving a product if the product has a manufacturing defect.

Return & Refund Service will not be provided where:

• It is requested beyond fourteen (14) calendars days of receiving a product.

• If the package has been opened, or if the Product has been used. (Exclusion of the product has a manufacturing defect.)

• A product sent to MOZA Racing for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.

• A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.

• Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.

• Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.

• Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.

• A product is not delivered to MOZA Racing within fourteen (14) calendar days after Return & Refund Service confirmation is sent from MOZA Racing.

• Other circumstances stated in this policy.

Once your return is received and inspected, Moza will email you a notification of receipt. Moza will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

Custom-order or personalized items do not have a right to 14 days refund

If due to Moza, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

To exercise your right to cancel as stated above, please contact Support@darkhorsesimracing.com

Please visit https://mozaracing.com/return-policy for more information pertaining to their return policy.

Warranty

MOZA Racing warranty covers all defects in materials and workmanship for all products sold by http://www.mozaracing.com. Only original, unaltered, and unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by improper deployment, misuse, accidents, neglect, or the natural breakdown of materials over time. Products should be returned to us for evaluation. Items with defects in materials and workmanship will be repaired, exchanged, or refunded. For more information about repair, exchange, and returns, please visit our website’s return policy.

Warranty Period

At MOZA Racing, they offer a lifetime warranty and limited warranty for different products varying on the materials, workmanship, usage rate, and availability of the spare parts for each product.

Please visit https://mozaracing.com/after-sales-policy for additional warranty information and duration periods.

Simagic

Simagic products are provided by Sim Racing Pros and are subject to their policies. The policy below is referenced from the official Sim Racing Pros website and is subject to change without notice. The policy can be found on Sim Racing Pros official website, https://simracingpros.com/pages/costomer-service

Order Cancellation

You are entitled to cancel your order for a full refund prior to the product shipping. For any products received or cancelled after shipment, Sim Racing Pros will not facilitate any returns for refunds or exchanges.

To exercise your right to cancel prior to product shipment, please contact Support@darkhorsesimracing.com

For more information pertaining to Sim Racing Pros return and warranty policies for all Simagic products, please visit https://simracingpros.com/pages/costomer-service

Warranty

• SIMAGIC products are covered by the original 1-year warranty policy from the date of original purchase.

• SIMAGIC will never cover the costs associated with the installation/labor of the installer unless recommended/approved by SIMAGIC.

• Non-manufacturing faults (negligence, improper installation, misuse or incorrect service) and consumables are not covered by any warranty.

• If a defect not caused by a manufacturing defect is found during our technical support inspection, the purchaser will be required to pay the cost of repair/inspection as well as shipping costs in both directions before the product is returned.

• Note: The warranty of the purchased product is transferable to other subjects, provided that 1) Please send a copy of the purchase invoice and all information about the new buyer to sales@simracingpros.com 2) Please purchase from the website https://simracingpros.com, otherwise the warranty is not transferable.

Advanced Sim Racing (ASR)

Advanced Sim Racing products are provided by Advanced Sim Racing and are subject to their policies.

Advanced Sim Racing offers a 30-day (calendar) return policy to request a return on all items, except for electronic products which have a 14-day refund policy (Brands such as Simucube and D-Box). You have 30 days from when the product is received to initiate a return, with the exception of electronic products which have a 14-day refund policy. If you are customizing a rig, please note that the 30 days will begin from the day it is received by our team.

Return shipping costs are not covered within any return policy and the cost is to be assumed by the customer. Furthermore, a 15% restocking fee will be applied to any and all open boxed items that are being returned to Advanced Sim Racings warehouse.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start the return process, you can contact us at Support@darkhorsesimracing and If your return is accepted by Advanced Sim Racing, you will have the responsibility to select your preferred carrier, prepare the items for shipment and hand them off to your carrier. Items sent back to Advanced Sim Racing without first requesting a return will not be accepted.

Take note, any return not processed through the official return procedure will incur a 15% restocking fee.

Disclaimer: Shipping fees are a non-refundable service.

You can always contact us for any return-related question at Support@darkhorsesimracing.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom products (such as special orders or personalized items) can unfortunately not be returned nor refunded. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once Advanced Sim Racing has received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please visit https://www.advancedsimracing.com/policies/refund-policy for more information pertaining to their return policy.

Warranty

Advanced SimRacing-brand products come with a free and complete lifetime replacement warranty that covers any and all hardware durability issue and damage stemming from proper assembly and residential usage of the product. All hardware parts, aluminum beams and steel plates or gussets are covered under this warranty. Please contact info@advancedsimracing.com for information or claims in regards to this lifetime warranty.

Warranty coverage limitations:

• Any condition resulting from other than ordinary residential wear or any use for which the product was not intended, such as use in rental, contract trade or commercial use

• Any condition resulting from incorrect or inadequate manipulation, maintenance or care of the product

• Damage resulting from misuse, abuse, negligence, accidents or shipping damage

• Any esthetic damage such as scratches and chipping that might occur during normal residential manipulation, assembly and operation of the product

• Normal and expected wear and tear

• Damages incurred during transportation by our shipping partners or by the customers upon reception of the product

• Dissatisfaction due to buyer's remorse.

Lost, Damaged, or Stolen Items

Dark Horse Simracing Inc is not responsible for Lost, Damaged, or Stolen Items. Please ensure the address provided for shipment is accurate. Tracking is provided with our packages, please ensure you or a 3rd party responsible is available to receive the package to ensure a safe delivery.

Shipping and Delivery Disclaimer

We do not ship to PO Boxes or third-party addresses that are not associated with the billing address provided at the time of purchase. Our company does not assume responsibility or liability for any stolen, lost, or damaged parcels once they have left our facility and are in the possession of the shipping carrier. All shipments include tracking information, and some deliveries may require a signature upon receipt, as determined by our shipping policies or carrier requirements. If a customer chooses to have their package shipped to a PO Box or an address that differs from the billing address or the address found on their identification, they assume full responsibility for the safe receipt of the package.In the event of any concerns or issues during delivery, including but not limited to delays, misdeliveries, or damaged packages, the purchaser is responsible for contacting the carrier directly for assistance and resolution. By proceeding with an order that involves shipping to an address other than the verified billing address, the customer acknowledges and accepts the risks involved and agrees to the terms outlined in this disclaimer. We reserve the right to modify this disclaimer at any time without prior notice. Continued use of our services following any such changes constitutes your acceptance of the new terms. This disclaimer is part of our overall Terms of Service. By placing an order with us, you acknowledge that you have read, understood, and agree to these terms.

Contact Us

If you have any questions about partners Returns and Refunds Policy or would like to exercise your right to return, please contact us by e-mail at Support@darkhorsesimracing.com